EVERY. EPISODE. EVER. EVERY. EPISODE. EVER. EVERY. EPISODE. EVER. #194: Play your part w/ Donna Weber #193: Put the customer at the center w/ Ragna Ghoreishi #192: Attached at the hip w/ Waqas Hussain #191: Mastering de-escalation #190: The tech rollercoaster w/ David Karp #189: Canaries in the coal mine w/ Parker Chase-Corwin #188: Special snowflakes w/ Emily Deas #187: Customer intelligence w/ Thomas Voigt #186: Get educated #185: A digital customer success reckoning (Part 2) w/ Alex Turkovic #184: A digital customer success reckoning (Part 1) w/ Alex Turkovic #183: Impact & biscuits w/ Holly Goodliffe #182: Default to action w/ Chris Pitman #181: SaaS spirit animals #180: The customer obsession moat w/ John Gleeson #179: Elevate through iteration w/ Christina Adderley #178: The difference makers w/ Sarah Caminiti #177: Creative contracting w/ Alex Litoff #175: Own your power w/ Lizz Harrell #174: The participation award is not universal w/ Jason McLaurin #173: The video frontier w/ David Gunn #170: What's marketing got to do with it? w/ Ashna Patel #169: The sentiment albatross w/ Emma Lampert #168: The problem with net promoter score w/ Boaz Maor #167: The god metric w/ Tim Concannon #165: The humanity w/ Jasmine Reynolds #164: Story time w/ Nik Mijic #163: Getting scrappy w/ Shawn Stiffler #161: Product communities: why and when #159: Digital empathy w/ Samuel Cummings #158: When acquisitions strike w/ Adreon Morgan #157: Care bears w/ Emily Garza #156: The promotion trap #155: The doorman fallacy w/ Andrew Marks #154: Ghost in the machine w/ Ty Raia #153: The CS futurist w/ Andy Magnusson #152: Funny for money w/ Duane Hutchison #151: Who's saving who? #150: Get out the bushes w/ Laura Condy #149: Go read a book #148: The many flavors of customer success w/ Stephen Wise #147: Adjacent Learning w/ Chris Tazewell #146: The compensation conundrum #145: Capacity & margins w/ Jeff Kushmerek #140: Complexity ≠ value w/ Jenny Calvert #137: Health is just a number w/ Diane Gordon #136: En garde! #135: Do it for you w/ Diana De Jesus #134: Peering in w/ James Lawson #133: The dream team w/ Kathryn Vaughn #132: K.I.S.S. w/ Marc Ray #131: Playing dress-up #130: Your worst nightmare #129: Where does it hurt? w/ Nir Kalish #128: Human necessity w/ Daniel Zarick #127: Sharing space w/ Somer Jefferiss #33: CSMs NEED great skills #32: Earning a seat at the table w/ Jan Young
