EVERY. EPISODE. EVER. EVERY. EPISODE. EVER. EVERY. EPISODE. EVER. #168: The problem with net promoter score w/ Boaz Maor #167: The god metric w/ Tim Concannon #165: The humanity w/ Jasmine Reynolds #164: Story time w/ Nik Mijic #163: Getting scrappy w/ Shawn Stiffler #161: Product communities: why and when #159: Digital empathy w/ Samuel Cummings #158: When acquisitions strike w/ Adreon Morgan #157: Care bears w/ Emily Garza #156: The promotion trap #155: The doorman fallacy w/ Andrew Marks #154: Ghost in the machine w/ Ty Raia #153: The CS futurist w/ Andy Magnusson #152: Funny for money w/ Duane Hutchison #151: Who's saving who? #150: Get out the bushes w/ Laura Condy #149: Go read a book #148: The many flavors of customer success w/ Stephen Wise #147: Adjacent Learning w/ Chris Tazewell #146: The compensation conundrum #145: Capacity & margins w/ Jeff Kushmerek #140: Complexity ≠ value w/ Jenny Calvert #137: Health is just a number w/ Diane Gordon #136: En garde! #135: Do it for you w/ Diana De Jesus #134: Peering in w/ James Lawson #133: The dream team w/ Kathryn Vaughn #132: K.I.S.S. w/ Marc Ray #131: Playing dress-up #130: Your worst nightmare #129: Where does it hurt? w/ Nir Kalish #128: Human necessity w/ Daniel Zarick #127: Sharing space w/ Somer Jefferiss #33: CSMs NEED great skills #32: Earning a seat at the table w/ Jan Young #31: Measuring customer happiness without data w/ Jim Jones #30: Managing the noise and easing the mental load w/ Matt Bennett #29: ICP & TAM, IYKYK w/ Sheryl Hawk #28: Why we love customer success #27: Content as a retention strategy w/ Jared Orr #26: A fabulous alignment w/ De'Edra Williams #25: Forecast or die w/ Jeff Kinsel #24: Raise your standards w/ Felicia Rella #23: Who wore it better? #22: White glove service is alive and well w/ Stijn "Stino" Smet #21: Digital for the people! w/ Julie Fox #20: What's value to you? w/ Armando Quintana III #19: Help Me Help You w/ Jay Sanchez #18: Does your job love you back? w/ Bob Mathers #17: What's been boring us? #16: Clean Data or Bust w/ Joe Di Grande #15: Reinvention: Necessary or Not? w/ Antti Nevalainen #14: Winning Together in SaaS w/ Alex Turkovic #13: The Onboarding Choke Point w/ Rupesh Rao #12: Deleting the Handoff w/ Matt Evans #11: Fake it 'Til You Make It w/ Sharae Matteu #8: Customer Success Has a Leadership Problem w/ Brad Davis #7: HACK Your Customer Success Job Search w Kristen Gray Psychas
