#TDSU Episode 14:
Winning Together in SaaS
with Alex Turkovic
Alex Turkovic enters the chat to talk better cross-functional collaboration between SaaS teams. Who owns what? Who runs the show? How can a customer success manager serve his peers and his customers simultaneously?
-
Timestamps:
00:00:00 - A revelation
00:01:36 - The Importance of cross-functional collaboration in SaaS orgs
00:03:54 - The Challenging Relationship Between the Customer Success Manager and Product Development
00:05:10 - The role of cross-collaboration in product development
00:06:27 - Prioritizing Product Features between Customer Success and sales
00:07:40 - The Importance of Structured Information
00:08:52 - Combining Context and Data for Better Insights
00:10:05 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: / dillonryoung
JP's LinkedIn: / jeanpierrefrost
Rob's LinkedIn: / rob-zambito
👋 Connect with Alex:
Alex's LinkedIn: / alexturkovic
-
Description text goes here
-
Do you have a story to tell, an opinion to share?
