#TDSU Episode 24:
Raise your standards
with Felicia Rella
Felicia Rella thinks its high time we raise our standards in CS, and embrace a lot more standardization in the process.
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Timestamps:
00:01:25 - Standardizing Customer Success as a Profession
00:02:32 - Varied Roles and Responsibilities
00:03:40 - The Problem with Vague Job Titles
00:04:45 - The Evolving Definition of Customer Success
00:05:51 - The History of Customer Success
00:06:58 - Progressing and Developing the Customer Success Profession
00:08:03 - Generating Additional Revenue Through Customer Success
00:10:15 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: / dillonryoung
JP's LinkedIn: / jeanpierrefrost
Rob's LinkedIn: / rob-zambito
👋 Connect with Felicia Rella:
Felicia's LinkedIn: / felicia-rella
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Description text goes here
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