#TDSU Episode 26:
A fabulous alignment
with De'Edra Williams
De'Edra Williams is ready for an evolution, and she's here to tell us how alignment will play a pivotal role.
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⏱️ Timestamps:
00:01:32 - Customer success 4.0
00:02:52 - The evolution of customer success
00:04:03 - How we got here: CS 3.0
00:05:14 - Understanding the "Why"
00:06:34 - Tension between value realization and revenue growth
00:07:45 - Alignment with sales
00:09:10 - A necessary symbiosis
00:10:21 - Clarity in leadership
00:11:35 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
🤝 Connect with the hosts:
Dillon's LinkedIn: / dillonryoung
JP's LinkedIn: / jeanpierrefrost
Rob's LinkedIn: / rob-zambito
👋 Connect with De'Edra Williams:
De'Edra's LinkedIn: / deedraswilliams
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Description text goes here
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Do you have a story to tell, an opinion to share?