#TDSU Episode 26:

A fabulous alignment

with De'Edra Williams


De'Edra Williams is ready for an evolution, and she's here to tell us how alignment will play a pivotal role.

  • ⏱️ Timestamps:

    00:01:32 - Customer success 4.0

    00:02:52 - The evolution of customer success

    00:04:03 - How we got here: CS 3.0

    00:05:14 - Understanding the "Why"

    00:06:34 - Tension between value realization and revenue growth

    00:07:45 - Alignment with sales

    00:09:10 - A necessary symbiosis

    00:10:21 - Clarity in leadership

    00:11:35 - Like, comment, and subscribe!

    📺 Lifetime Value: Your Destination for Customer Success content

    Subscribe: https://lifetimevalue.link/youtubesub

    Website: https://www.lifetimevalue.show

    Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/

    🤝 Connect with the hosts:

    Dillon's LinkedIn: / dillonryoung

    JP's LinkedIn: / jeanpierrefrost

    Rob's LinkedIn: / rob-zambito

    👋 Connect with De'Edra Williams:

    De'Edra's LinkedIn: / deedraswilliams

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#27: Content as a retention strategy w/ Jared Orr

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#25: Forecast or die w/ Jeff Kinsel