#TDSU Episode 33:
CSMs NEED great skills
Maybe not nunchuck skills, bow hunting skills, or computer hacking skills. But girls-- no, COMPANIES, only want CSMs who have great skills. We break down what those skills are.
What skills are we missing? Tell us your thoughts!
Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/
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Timestamps:
00:00:00 - CSMs NEED great skills
00:01:30 - Setting the Stage: Skills Rubric for CSMs
00:03:00 - Essential Skills #1: Communication
00:04:00 - Persuasion in Customer Success
00:05:00 - Technical and Problem-Solving Abilities
00:06:00 - Data Analysis
00:07:30 - Business Acumen and Customer Understanding
00:09:00 - Effective Delegation and Management
00:10:30 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: / dillonryoung
JP's LinkedIn: / jeanpierrefrost
Rob's LinkedIn: / rob-zambito
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